Contact us

Feel free to contact us with any questions or concerns. You can use the form on our website or email us directly. We appreciate your interest and look forward to hearing from you.

Contact & Support Medowvinci

Welcome to Medowvinci. We operate at the intersection of culture, cannabis, media, and lifestyle. If you have any questions regarding your order, THCA products, collaborations, partnerships, or general inquiries, please complete the contact form below. Our support team responds within 24 business hours (excluding weekends and holidays).

Order Support

If you experience any issue with your order — including damaged items, incorrect shipments, or missing products — contact us immediately with:

• Your full name
• Order number
• Clear photos (if applicable)
• A brief description of the issue

We stand behind the quality of our products and will work quickly to resolve verified concerns.

Please note: Due to the evolving legal landscape surrounding hemp-derived cannabinoids, all sales are final unless products arrive damaged or incorrect.

Shipping Policy & Carrier Delays

Orders are processed within 24–48 business hours. Once your package is transferred to USPS or UPS, delivery timelines are controlled by the carrier.

Tracking numbers may take 24–48 hours to update in the carrier’s system.

Delivery dates displayed on our website are estimates and not guarantees. MedowVinci is not responsible for carrier delays, lost packages marked delivered, weather disruptions, or routing errors once the shipment leaves our facility.

If you need assistance, submit your request below and our team will help investigate.

THCA Product Notice

MedowVinci offers federally compliant hemp-derived THCA products in accordance with the 2018 Farm Bill. All products contain less than 0.3% Delta-9 THC on a dry weight basis.

By purchasing from MedowVinci, you confirm that:

• You are 21 years of age or older
• You understand the laws in your state regarding hemp-derived products
• You assume responsibility for compliance with your local regulations

We reserve the right to refuse service or cancel orders to restricted states or jurisdictions at our discretion.

Veterans & Military Discount

MedowVinci proudly supports U.S. Veterans and active-duty service members.

To receive your exclusive military discount, please provide proof of service (DD214 or VA ID Card) through the secure upload form below. Once verified, you will receive a private discount code for future purchases.

Collaborations, Media & Partnerships

For wholesale inquiries, influencer partnerships, sponsorships, event bookings, or MedowVinci World collaborations, please indicate your request clearly in the contact form. Our media and brand team will respond accordingly.

We appreciate your trust in MedowVinci.

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